Residents in Bridlington who have been unable to recieve a Freeview signal in recent days are being offered a free service to correct it - but where did it go in the first place?
Disruption to the Freeview signal has swept across the town, with many taking to social media to report their frustration and search for answers.
However their solution may not be as straight forward as simply re-tuning your TV.
New 4G services are now launching, bringing mobile broadband to Bridlington and improving coverage in the area.
The connection to our signal strife is that the frequencies which the new masts operate on, are adjacent as those of our beloved Freeview boxes.
Simply re-tuning your box or TV may not solve the problem, but a company is at hand to offer a free service to those affected by the disruption.
Ben Roome, CEO of at800 said: “New 4G mobile masts are bringing mobile broadband to Bridlington, but they do have the potential to disrupt TV reception for some households. We’re already helping viewers in the area and continue to offer support. We want to ensure that people know it’s our role to fix any disruption to Freeview due to 4G at 800 MHz and that there’s no charge for our support.”
The 4G signals operate at 800 MHz; adjacent to the frequencies used by Freeview. TVs and set-top boxes that receive Freeview can fail to block the 4G signals causing interference such as a loss of sound, blocky images or loss of some or all channels.
If a viewer lives in a house with its own aerial, does not have satellite or cable television and 4G at 800 MHz is diagnosed as causing disruption to Freeview, at800 will restore their television service to its previous quality.
If at800 believes disruption to Freeview is due to 4G at 800 MHz, it will arrange for an accredited engineer to visit the viewer’s home, check the cause and fit an approved filter to the TV system, at no cost to the viewer. In most cases, disruption will be fixed by an at800 filter.
If you think you have been affected contact at800 on 0808 13 13 800 or visit their website.