Samaritans on track for Northern refunds cash

Northern customers can now donate their refunds from delayed trains to Samaritans, which has a branch in Bridlington.

Wednesday, 28th April 2021, 12:45 pm
Northern customers can now donate their refunds from delayed trains to Samaritans, which has a branch in Bridlington.

Passengers have the option to divert their refund to the charity rather than receive the payment themselves.

Currently, customers claim though Delay Repay quickly and easily if their train happens to be late or cancelled and, as a result, they get to their destination station more than 15 minutes later than scheduled.

Mark Powles, Commercial and Customer Director at Northern, said: “One of our key goals is to make a positive impact in the north of England and we hope that by continuing our support for Samaritans through this scheme we can reach out to those who may be struggling.

“The charity has trained many of our frontline staff to spot someone who might be vulnerable, giving them the confidence to simply start a conversation which could help save a life.”

Olivia Cayley, Samaritan’s head of rail programme, said: “We are so grateful to Northern for their continued support.

“We know this past year has really tested the mental health and wellbeing of the nation and every donation goes towards helping our amazing volunteers be there for anyone who needs support.

“Samaritans has worked in partnership with the rail industry for over 10 years, to remind the public that suicide is preventable and talking really can save lives – whether that’s with a friend, a colleague or Samaritans’ volunteers who are always there to listen without judgement, for free on 116 123 or at [email protected]