Shocking findings at home

Pentrich Residential Home 13 Vernon Road, Bridlington got a very poor CQC inspection.'NBFP PA1513-27
Pentrich Residential Home 13 Vernon Road, Bridlington got a very poor CQC inspection.'NBFP PA1513-27

A home for vulnerable adults in Bridlington has been rated “inadequate” in every area by inspectors.

The Care Quality Commission said Pentrich Residential Home on Vernon Road is failing to provide care which is safe, effective, caring, responsive or well-led.

The home say they will launch a legal challenge against the findings, which highlighted a culture of poor accountability and inadequate safeguarding of “extremely vulnerable” residents.

The report said: “Staff did not receive appropriate induction, supervision and training,” with “no evidence that any staff member had completed training on topics relating to mental health”.

Relatives of residents at the also home expressed concern over the quality of food available, which they thought were “limited to things like beans on toast”.

Inspectors asked to look at the food and fluid charts for an underweight patient who was subject to a nutritional risk assessment. They found this was last reviewed “on 28 November 2013”.

The individual was admitted to hospital on 28 January when they collapsed shortly after refusing breakfast and were “drinking a lot”.

A “lack of leadership had an impact on staff” at the home, and it was “reported that the service had been running for long stretches of time without a manager.”

It was highlighted that policies and procedures at Pentrich Residential Home “looked as though they had been developed or downloaded from other services as they had the name of other services on them and one had an NHS Trust name as the author of the policy. This meant that staff did not have any documents that gave them clear guidance on best practice or the procedures to follow at Pentrich Residential Home, which put staff and service users at risk of harm.”

The Commission’s report went on to criticise the home for not reporting a member of staff to the East Riding Council’s safeguarding team, after they left the home for “shouting” at residents. “This meant the member of staff would be able to work elsewhere with vulnerable adults which meant other people who used services could be put at risk of harm.”

Other findings included a failure to share up to date information about residents’ needs with other services; the lack of a complaints procedure; a large build up of rubbish at the rear of the property; staff and residents afraid to speak out because they feared reprisals; relatives of residents saying bedrooms were dark and dingy; a lack of an honest and open culture; leaky roofs; residents not always spoken to respectfully by staff; residents being deprived of their liberty unlawfully; staff not always treating people who used the service with dignity and respect.

The Free Press tried contacting the home’s owner, Mr Olu Femiola, but were instead put in touch with a person who wished to remain anonymous.

They said: “I have been asked to tell you we a presenting a legal challenge.

“We totally disagree with the report and there will be a legal challenge. We are getting an independent inspection and the Commission have agreed to come and do another inspection – I cannot give you any names.”

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said: “We found poor care being delivered in unsafe and unhygienic conditions. People are entitled to services which provide safe, effective, compassionate and high quality care.

“At our recent inspection of Pentrich Residential Home we identified a number of concerns and we have told the provider that they must take action to resolve these issues as a priority. We are liaising closely with the Local Authority and NHS Commissioners to safeguard the wellbeing of everyone who lives at the home and we continue to monitor this provider very carefully to check that the required improvements are made.

“We will return to the home to check that the necessary improvements have been made. If not – we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”