Home celebrates ‘Good’ report

Tim Chapman, Claire Smith, Beverley Hall and Chris Potter of Three Trees on St John's Avenue
Tim Chapman, Claire Smith, Beverley Hall and Chris Potter of Three Trees on St John's Avenue

A Bridlington care home has received an overall good rating from the Care Quality Commission.

Following an unannounced visit by inspectors in April to The Three Trees in St Johns Avenue their recently published report lists four out of five key areas as “good” with just one needing improvement.

The home is a care service registered to provide accommodation and 24 hour personal care for up to 21 people with a learning disability or an autistic spectrum condition. Housed in a converted Victorian House it was opened in 1990 it also offers care day care services to non-residents and already hold the highest Quality Development Scheme award from East Riding of Yorkshire Council. Owner manager of Three Trees is Chris Gosland who has over 30 years experience working in the residential care of people with learning disabilities. ‘Three Trees was created 25 years ago by the current owners to provide services for people with special needs in a family setting. Some residents have been with us since the day we opened and many of the staff have over 20 years service. This continuity of care for the residents given by a loyal, well trained workforce has been a major contributor to achieving this good report, said Chris.

The Care Quality Commission inspectors report found the home offered an effective service with people’s rights protected and staff trained and provided with supervision to help them be effective in their role. People’s dietary and health needs were met and professionals were complimentary about the service.

Three Trees was also found to offer a caring service with people reporting good relationships with staff. The inspectors saw positive interactions between people who lived in the service and staff, they were involved in decisions about their lives and their privacy was respected.

The home had a responsive approach with residents undertaking a variety of activities and they were supported though a care planning process and if necessary able to raise any concerns about the service. Praise was also given for the home being well led by managers who had worked in the service for some time. Staff felt managers were approachable and supportive and quality assurance systems were in place to help check people’s needs were safely met. However, inspectors felt there was a recommendation for a policy changed in the way some medication was handled, which the home has already addressed, but overall found people were supported by adequate numbers of correctly recruited staff. Risk management systems were in place to help make sure people were safe and checks were undertaken to help keep people safe.