‘Hundreds’ of residents were left without a landline or broadband connection after a man allegedly tried to steal an ambulance and a car.
Some homeowners in the Marton Road area are still unable to make phone calls to family and friends, or contact them online following the dramatic incident.
It meant an elderly woman was unable to contact her son and let her know she was alright.
An unnamed neighbour said: “My 80 year old next door neighbour had thought her phone was working again, but then discovered that when anybody phoned her it was ringing at their end,
but not in her house. So her son got worried as she wasn’t picking up.”
The box was completely destroyed when a 28-year-old man, who was being treated in an ambulance, attempted to steal the vehicle’s keys on Saturday 21 November.
A police spokesman said: “When he was unsuccessful, he is said to have walked into the road and stopped a silver Peugeot 208, forcing the female driver out of the car and getting behind the wheel.
“The man is then said to have driven for approximately 200 yards, before colliding with a BT junction box on the corner of Marton Road and Grange Road, causing extensive damage.”
The man also damaged a fence and attempted to steal a third vehicle before he was arrested during the incident which took place between 11.30pm and 11.50pm. Anyone with information is asked to call 101 and quote crime reference numbers 2153184, 2153190 and 2153195.
Now BT have apologised, saying a “massive amount” of work is needed to repair the box and cannot confirm when all homes will be reconnected
A spokesman said: “Anyone without service in the vicinity should contact their service provider to report a fault and arrange diverts to mobile phone to avoid missing incoming calls.”