Tui to close 166 high street shops: Future of Scarborough and Bridlington branches is uncertain

Tui - which has shops in Scarborough and Bridlington - is shutting 166 high street stores.

Thursday, 30th July 2020, 12:52 pm
Updated Thursday, 30th July 2020, 12:56 pm
The Tui shop in Scarborough

The travel firm says coronavirus has "accelerated" a change in people's shopping habits, with more people booking holidays online.

The future of Scarborough's Tui on Newborough and Bridlington's Tui on King Street is not yet known.

Tui's Managing Director Andrew Flintham said: "We want to be in the best position to provide excellent customer service, whether it's in a high street store, over the telephone or online, and will continue to put the customer at the heart of what we do.

"It is therefore imperative that we make these difficult cost decisions, look after our colleagues during such unprecedented uncertainty and also offer a modern customer service.

"Customer behaviours have already changed in recent years, with 70 per cent of all Tui UK bookings taking place online.

"We believe Covid-19 has only accelerated this change in purchasing habits, with people looking to buy online or wishing to speak with travel experts from the comfort of their own home.

"We have world-class travel advisers at Tui, so we hope many of them will become homeworkers and continue to offer the personalised service we know our customers value."

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