A team of dedicated council staff have been working around the clock over the Christmas and New Year period to ensure the safety of some of the East Riding’s most vulnerable residents.
Over the past 12 months the Lifeline service has dealt with almost 430,000 incoming and outgoing calls for residents who rely on the service to provide 24/7 reassurance, support and if needs be an emergency response.
Of these calls, the latest statistics show that 99.7% of these calls were responded to within three minutes, and 97% were responded to in under a minute.
In addition to this the service, which is based at the Lifeline control centre in Driffield with community responders covering the whole of the East Riding, also dealt with over 4,500 out of hours customer service calls over the same time period, from 1 November 2015 to 21 December 2016.
Councillor Richard Harrap, council portfolio holder for adult and carer services, said: “The volume of calls handled by the Lifeline team this year is testament to the fact that the service really is a vital life line for so many people across the East Riding.
“The Lifeline team work tirelessly all year round to provide this essential service which brings so much reassurance and comfort to those who use the service and their loved ones.”
The Lifeline service consists of a range of sensors that are placed in a person’s home to support independent living. They are linked to the control centre which is manned by trained operators who are ready to take the most appropriate action should someone trigger a sensor or press the red button on their home or personal lifeline system.
The service is available to any vulnerable person of any age who is in need of added help and reassurance to continue living independently.
This could include a disabled person, people who have been discharged from hospital, people at risk of domestic violence, racial harassment, repeat victimisation or distraction burglary.
The service can also give carers a respite by for example taking away the need for those all important ‘just in case’ checks which are instead carried out by the Lifeline system.
For further information email firstname.lastname@example.org, visit www.eastriding.gov.uk or call 01377 256264.