Police report reveals complaint statistics

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Humberside Police Force say they receive more thank you letters than complaints, as recently published statistics show the number of dissatisfied complainants has 
increased.

The Independent Police Complaints Commission (IPCC) has released its annual statistics of police complaints from forces throughout the country.

Humberside Police Force is above average in many areas including the number of complaints, which nationally has increased by six per cent; Humberside’s has decreased by four per cent.

However, despite a drop in complaints, the number of dissatisfied complainants appealing has increased by 24% – three times the national average.

In light of the new statistics, Deputy Chief Constable Garry Forsyth said: “Humberside Police officers and staff come into contact with hundreds of people every day and mostly, those interactions pass off without any problems.

“However if people do have a problem when they deal with the police, it is important that there is a straightforward and simple way in which to make a complaint and that the force then thoroughly investigates those complaints.”

Local resolution is used in 60 per cent of complaints meaning the Professional Standards Branch athers and investigates every complaint and ensures improvements are made.

Deputy Chief Constable Foster added: “Humberside Police is committed to giving the public a good service and proactively picks up on any patterns of complaints and puts measures in place to address them.

“It is also worth noting that there are many more thank you letters to the force than complaints and that latest figures for victim satisfaction, for the 12 months to June 2015, show that 80 per cent of victims were satisfied with the overall service provided to them by Humberside Police.”

The force was successful in various aspects including time taken to finalise cases was an average of 94 days compared to averages that ranged from 52 to 205.

Plus per 1,000 employees, the force recorded 277 allegation again better than the national average.

Dame Anne Owers, Chair of the IPCC, said: “These figures for England and Wales show a complaints system that is both over-complex and inconsistent, and is clearly failing to satisfy a significant number of complainants.

“Chief Officers and Police and Crime Commissioners should look closely at the figures for their own forces to satisfy themselves that complainants are being treated fairly and well.

“However, the underlying problem is the system itself.”

The IPCC welcomes how the government proposes to bring in legislation to simplify the system which fails to satisfy those whi need it nor those who operate it.