Cancer patient still waiting for mattress

BFP.'David Warren pictured on his bed.... He's been waiting for the mattress to be delivered for more than ten weeks.'114142a. Picture Kevin Allen.'11/10/11.

BFP.'David Warren pictured on his bed.... He's been waiting for the mattress to be delivered for more than ten weeks.'114142a. Picture Kevin Allen.'11/10/11.

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A CANCER sufferer has been forced to sleep on his sofa bed after waiting over two months for delivery of a mattress he paid for in August.

David Warren, of Grange Close, Bempton, is undergoing chemotherapy for liver and kidney cancer but has spent weeks sleeping on his sofa bed while he waits for a £355 mattress he bought from Bridlington’s Bed Warehouse to be delivered.

Mr Warren, 71, said that he was told the mattress may take up to three weeks to arrive, but 10-weeks have now passed and he has visited the company’s office on Station Approach every week for the last month to find out what has happened to his order.

He said: “I don’t like to whinge, but I just keep getting fobbed off and I’m sick of it now.

“I bought the mattress in August and they told me it could take three-weeks to arrive, which I thought was fair enough. But it’s October now and I still haven’t got it.

“What annoys me most is that they haven’t had the courtesy to ring me once to say sorry or explain what has happened to it.

“When I went there they told me that my order might possibly have been lost, but someone must know where it is.

“You’d think it’d only take an hour of looking for them to find it.”

Mr Warren bought and paid for the £355 memory foam mattress on August 3 and disposed of his old one in anticipation of its arrival.

He has now been left sleeping on his sofa-bed for over a month.

“I have been patient but I have just had enough of it now,” said Mr Warren, who will endure his last session of chemotherapy at Scarborough Hospital later this month.

The Free Press contacted the Bed Warehouse and its owner Stewart Hardy said that the supplier had lost Mr Warren’s order which was causing the delay.

He said that Mr Warren had been made aware of the situation.

“We are in the hands of the manufacturers and we are waiting for them to deliver,” said Mr Hardy.

“He (Mr Warren) has been told what the situation is every time he has phoned.”

Mr Hardy added that if Mr Warren would rather have had his money back then they would refund the £355. He also personally contacted the manufacturers to try and get Mr Warren’s mattress delivered sooner.

Since speaking to the Free Press, Mr Warren has been told that the mattress would be delivered today, Thursday October 20.